Terms & Conditions

About these terms

These terms form the agreement between you and Enchanted Bar & Desserts Ltd (trading as Enchant Bar), registered in England & Wales, whose venue is at First Floor, Contract House, Stafford Street, Stone, ST15 8QW. By making a booking, buying a gift voucher or using this website you accept these terms on behalf of everyone in your party. Please read them before you book.

Nothing in these terms limits your statutory rights as a consumer under the Consumer Rights Act 2015.

Bookings

• All experiences must be booked in advance through our online booking system; walk-ins are subject to availability.
• Minimum notice varies by experience and is shown live in the deposits and notice table below, and in the booking widget when you choose your date.
• You can book up to 20 guests online. For larger parties or private hire, contact us and we'll arrange it manually — larger groups may be split across tables.
• The lead booker must be 18 or over and is responsible for the whole party, the accuracy of the booking details and any charges arising from these terms.
• Your booking is only confirmed once you receive a confirmation email. Please check the date, time and party size and tell us immediately if anything is wrong.

Deposits & card holds

• Deposits and card holds vary by experience. Where a deposit applies it is taken per person and deducted from your final bill on the day; the current amount for each experience is shown live in the table below and in the booking widget before you confirm.
• Some experiences take no deposit at all, and some take a small card authorisation hold instead.
• A card authorisation is not a payment. It is released by your bank, usually within a few working days, unless these terms are broken — for example a no-show, or damage to or removal of venue property.
• The remaining balance is payable at the venue at the end of your visit unless we have agreed otherwise in writing.
• Payments are processed by our payment provider. We do not store your full card details.

Changes, cancellations & no-shows

• Deposits are non-refundable.
• Bookings can be moved to another date or time, subject to availability, if you give us at least the notice shown for that experience in the table below and in your confirmation email.
• Cancellations or changes made inside that window, and no-shows, result in the loss of your deposit and may trigger a charge against your card hold.
• Reducing your party size inside the notice window does not refund the deposit for those guests, and the per-person charge for the booked experience may still apply.
• If we ever have to cancel or materially change your booking, you can move to another date or receive a full refund of any deposit paid. That is the limit of our liability for the change.
• Because these are reservations for leisure services on a specific date, the 14-day distance-selling cancellation right does not apply (Consumer Contracts Regulations 2013, reg. 28).

Arrival & table times

• Please arrive on time. If you're more than 15 minutes late we may shorten your seating or release the table if it's needed for the next reservation, with no refund.
• Experience tables are allocated for 150 minutes; bottomless sessions run for 120 minutes from your booked start time, not your arrival time.
• Tables are allocated at our discretion; specific tables, booths or seating areas cannot be guaranteed.

Bottomless drinks

• Bottomless drinks are for the person who booked them only, must be ordered through the tablet at your table, and cannot be shared, taken away or swapped between guests.
• One drink at a time; the next can be ordered when the previous one is finished, and last orders are taken shortly before the session ends.
• Everyone seated on a bottomless table must take the package unless we agree otherwise.
• We are legally required to refuse service to anyone who appears intoxicated. Any bottomless session will be ended early with no refund given if guests are intoxicated, disruptive, abusive or breaching these rules.
• Challenge 25 applies — valid photo ID is required for alcohol.

Pre-orders, menus & allergens

• Where an experience requires a pre-order, it must be submitted by the deadline in your confirmation email. Late pre-orders may mean a reduced choice or cancellation of the booking.
• Menus, drinks and décor are subject to availability and may change seasonally or at short notice; we'll offer a comparable alternative where we can.
• Allergen and dietary requirements must be given in advance and confirmed with your server on arrival. We prepare food in a kitchen that handles nuts, gluten, dairy, eggs, soya and other allergens, so we cannot guarantee any dish is completely free from traces.
• We cannot accept responsibility for reactions where requirements were not disclosed to us before ordering.
• Outside food and drink may not be brought into the venue, except for celebration cakes agreed with us in advance.

Gift vouchers

• Vouchers must be presented (digitally or in print) at the start of your visit and be valid on that date.
• Vouchers are single-use, non-refundable, cannot be exchanged for cash and no change is given if the full value isn't spent.
• Vouchers can't be used to pay a deposit unless stated on the voucher.
• Lost or stolen voucher codes cannot be replaced. Treat them like cash.
• Experience-specific vouchers can only be redeemed against that experience, subject to availability at the time of booking.

Behaviour & our right to refuse

• We want Enchant to feel magical for everyone. We reserve the right to refuse entry or service, and to ask guests to leave without refund, for behaviour that is disruptive, abusive, discriminatory, intoxicated or unsafe.
• Any bottomless session will be ended early with no refund given where behaviour breaches these terms.
• Guests are responsible for damage to, loss of, or removal of venue property — including décor, glassware, props and furnishings — and we may charge the card held on the booking for the cost of repair or replacement.
• Children must be supervised at all times. Under 18s are welcome until 9pm.
• Dogs are welcome in our outdoor area on a lead, but not inside the venue (assistance dogs excepted).
• Smoking and vaping are only permitted in designated outdoor areas.

Photography & marketing

We occasionally photograph or film in the venue for social media and marketing. Tell a member of the team or email us if you'd prefer not to appear and we'll respect that. If you tag or share photos of Enchant publicly, we may reshare them with credit — let us know if you'd like a post removed.

Liability

• We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
• Subject to that, our total liability arising from your booking is limited to the amount you paid us for it.
• We are not liable for indirect or consequential losses, including travel, accommodation or missed events.
• Personal belongings are brought into the venue at your own risk; please keep valuables with you.
• We are not liable for failures caused by events outside our reasonable control, such as extreme weather, utility or supplier failure, illness affecting our team, or government restrictions. In those cases we'll offer a reschedule or refund of the deposit.

Website & intellectual property

All content on this website — including the Enchant name and logos (registered trademark), photography, artwork, menus, copy, software, design and underlying data — belongs to Enchanted Bar & Desserts Ltd or our licensors and is protected by copyright, trademark and other intellectual property laws.

• You may browse the site for personal, non-commercial use. You may not copy, reproduce, republish, scrape, download, frame, mirror, hotlink, reverse-engineer, modify, distribute or commercially exploit any part of the website without our prior written permission.
• Automated access, including bots, spiders, scraping tools or bulk extraction, is prohibited unless we have agreed otherwise in writing.
• You agree not to misuse the site, submit false bookings, attempt to access areas you're not authorised to, or interfere with its operation. We may suspend accounts, block access or cancel bookings made in breach of this.
• The Enchant name, logos and related marks are registered trademarks of Enchanted Bar & Desserts Ltd. Use without permission is strictly prohibited.

AI assistant

Our website includes Merlin, an AI-powered guide that helps guests choose which experience to book. He is not a real person and cannot take bookings, see live availability or access your account.

• Merlin's replies are generated from information already published on this website and are suggestions only. They do not form a binding offer, quote or booking.
• Availability, pricing, deposits and policies can change, so always confirm details using the booking widget or by contacting us before you book.
• Do not share payment card details, passwords or sensitive health information in the chat. For dietary or allergen needs, use the booking and pre-order forms instead.
• Merlin is provided through the Lovable AI Gateway using Google AI. Messages are processed to generate a response and are not stored by us beyond the current chat session.

Complaints

If something isn't right, please tell a manager during your visit so we can fix it there and then. If that's not possible, email bookings@enchantbars.uk within 14 days of your visit with your booking reference and we'll investigate and respond.

Changes & governing law

We may update these terms from time to time; the version published on this page at the time you book is the one that applies to your booking. These terms are governed by the laws of England & Wales and the courts of England & Wales have exclusive jurisdiction. Last updated 26 August 2026.